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Frequently Asked Questions

Find answers to common questions about our packaging products, customization, samples, payment terms, and production lead times.

Ordering, samples and minimums

How do I place an order?

Email us your specification or fill in the inquiry form. We will confirm the specification, send a price and a quotation, and produce a pre-production sample for your approval before mass production starts. Once the sample and the artwork are approved, we invoice the 30% deposit and start production.

Can you provide samples?

Standard samples are available, with courier costs covered by the customer. Custom samples can be arranged based on the required size, material, and printing, with any applicable sampling costs confirmed before production.

Delivery time depends on the sample type and destination.

How long does a customized sample take?

Usually 7 to 10 days from artwork approval. If your requirement is urgent, tell us and we will check what can be moved in the production schedule.

What are your payment terms?

Our standard payment terms are 30% deposit by T/T and 70% balance against a copy of the bill of lading (B/L), subject to order confirmation.

Production and delivery

What is your production lead time?

Production usually takes 25–30 days after order confirmation. The actual lead time depends on the bag specifications, order quantity, and production schedule.

How do you ship?

Sea freight FOB or CIF is the normal choice for container volume, and air or courier for samples and small trial orders. We work with your nominated forwarder or we can arrange shipping and give you the full document set for customs clearance.

Can you send loading photographs?

Yes, as standard. Before the container leaves we photograph the loading, the bale or pallet count and the carton markings, and send them to you with the packing list. If you want a third party inspection instead, SGS, BV or Intertek are all welcome at the factory.

Specification and printing

Can you copy an existing bag I send you?

Yes, and it is the fastest way to an accurate quotation. Post us one bag, or send photographs with the dimensions, and we will reverse engineer the fabric weight, construction and print specification, then quote against it.

What artwork files do you need?

Vector artwork in AI, EPS, PDF or CDR is ideal. High resolution PNG or JPG also works if the resolution is good enough. If all you have is a logo (or a photo of a competitor bag), our designers will lay out the artwork for you and send a proof for approval.

Do you charge for print plates or cylinders?

Print cylinders are a one-off cost per color per design and they are yours. We store them, so reorders carry no plate cost. We will quote the cylinder cost alongside the bag price so there are no surprises.

Quality and certification

What quality control do you apply?

We operate an ISO 9001:2015 quality management system, with inspection at fabric, print, converting and final packing stages, and batch records kept against your order so any problem can be traced back to the loom and the shift that produced it.

Can I visit the factory or inspect remotely?

Yes. You are welcome to visit us in Wenzhou, and if travel is not practical we will schedule a live video inspection of your production run on a call at a time that suits your timezone.

Are your bags food grade and UN certified?

Our factory is approved to produce standard food grade bags and UN certified bags for dangerous goods, with strict quality control. Certification is specific to the material and the construction, so tell us which market and which regulation applies and we will confirm what we can provide.

Technical questions about the bags

Can I request samples before placing an order?

Standard samples may be available for evaluation, subject to stock availability. Custom samples may involve a sampling charge, and courier costs may apply. Please share your requirements so we can confirm the options and estimated preparation time.

What is your minimum order quantity?

MOQ depends on the bag type, dimensions, material structure, printing requirements and production setup. Share your specifications and estimated quantity, and we will confirm the applicable MOQ for your order.

What is your production lead time?

Production lead time depends on the bag specification, order quantity, printing requirements and current production schedule. We will confirm the estimated lead time after reviewing your requirements and artwork approval status.

What is the difference between a laminated and an unlaminated PP woven bag?

An unlaminated bag allows more air to pass through the woven fabric and is often suitable for products that need ventilation. Lamination helps close the weave, reduce fine powder leakage and provide a smoother surface for printing. The appropriate choice depends on the product and required protection.

How do I choose the fabric weight (gsm) for my bag?

Fabric weight depends on the product's density, filling weight, handling conditions and stacking arrangement. Share these details, along with your pallet stacking height if available, so we can assess a suitable construction.

What does multiwall mean, and how many plies do I need?

Multiwall means the bag is made from several layers of kraft paper. The required ply count depends on filling weight, product density, handling conditions and stacking requirements. Share your product and target bag weight so we can recommend a suitable structure.

What is the difference between PVSE, PBOM, SOM and block bottom?

PVSE bags are filled through a valve sleeve. PBOM bags are filled through the open top and closed with a pasted bottom construction. SOM bags are sewn closed after filling, while block bottom bags feature a folded, pasted base for a squared shape. The best option depends on your product, filling method and handling requirements.

Still Have Questions? Email us at sales@unisunpack.com or complete the form below. Our team will review your inquiry and aim to respond within 24 hours.
Let's talk packaging

Still Have Questions?

Email us at sales@unisunpack.com or submit an inquiry. Our team will review your requirements and recommend a suitable packaging option.

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